Shipping policy
We ship from Bloomington, Indiana. Orders are packed and out the door fast, because a chair that's short a clipper doesn't wait.
Processing time
Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding US public holidays). Orders placed on a weekend or holiday begin processing the next business day.
During a sale or a new drop, processing can take an extra day or two. If anything is going to be materially delayed, we'll email you.
United States shipping rates
| Method | Order total | Cost |
|---|---|---|
| Standard | $100.00 and over | Free |
| Standard | Under $100.00 | $8.00 |
| Express | Any order total | $15.00 |
The free shipping threshold is based on your merchandise subtotal, before tax and after any discounts.
Delivery estimates
Once dispatched, Standard US orders typically arrive in 3–7 business days and Express orders in 1–3 business days, depending on your distance from Indiana.
These are carrier estimates, not guarantees. Weather, carrier backlogs and peak season can all add time, and none of it is within our control once a package is scanned in.
International shipping
We ship internationally via USPS and DHL Express. Rates are calculated at checkout based on destination, weight and service, and delivery times vary widely by country.
Duties, import taxes and customs fees are your responsibility and are not included in what you pay us. Your country's customs office sets them, they're charged on delivery, and we have no way to estimate or refund them. If a parcel is refused or abandoned at customs, we can only refund the merchandise once it comes back to us — shipping costs aren't recoverable.
Tracking
You'll get a confirmation email with tracking as soon as your order ships. It can take up to 24 hours for the carrier's first scan to appear — if tracking looks stalled on day one, it's usually just waiting on that scan.
Addresses
Please double-check your shipping address at checkout. We're not able to reroute a package once it's with the carrier, and we can't cover the cost of a reshipment to a corrected address. If a parcel is returned to us as undeliverable, we'll refund the merchandise minus the original shipping cost, or reship at your expense.
Lost or damaged in transit
If tracking hasn't moved for 7 business days (domestic) or 21 business days (international), email us and we'll open a carrier claim.
If your order arrives damaged, contact us within 7 days of delivery with photos of the item and the packaging so we can resolve it and file with the carrier.
Questions
Email fadedllcbarbershop@gmail.com or use our contact page. The Faded Collective, 1713 N College Ave Suite 3, Bloomington, IN 47404, United States.