FAQ

Shipping, returns, warranties and the questions barbers actually ask us. Can't find it here? Send us a message.

Shipping

Shipping & Tracking

How long does it take to process my order?

Most orders are processed within 1–2 business days. You'll receive a shipping confirmation email with tracking once your order ships.

Do you offer free shipping?

Yes — free standard shipping on US orders of $100 or more. Under $100 it's a flat $8.00, and Express is $15.00.

How do I track my order?

Once your order ships, we'll email you a tracking number. You can also track your order from your account dashboard.

Can I change or cancel my order after placing it?

Orders can be modified or cancelled within 1 hour of placement. Contact us immediately and we'll do our best to help.

Do you ship internationally?

Yes. We ship worldwide via USPS and DHL Express, with rates calculated at checkout. Duties and import taxes are set by your country's customs office, charged on delivery, and are not included in what you pay us. See our Shipping Policy.

Returns

Returns & Refunds

What is your return policy?

We accept returns on unopened, unused items within 30 days of delivery, in their original packaging with all guards, cords and accessories. Full details in our Refund Policy.

Can I return opened products?

For hygiene reasons, opened styling products and used clippers cannot be returned unless the item arrived defective.

How long do refunds take?

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. How quickly it appears after that is up to your bank or card issuer.

Who pays for return shipping?

Customers cover return shipping unless the item arrived damaged or defective, in which case we cover it.

Products

Products & Fade the World

What is Fade the World?

Fade the World is our in-house barber product line — styling creams, waxes, and sprays formulated specifically for barbers and their clients. Every product is tested in a real shop.

How do I choose the right styling product?

Check each product's Hold / Shine rating on its product page, or reach out and we'll point you to the right pick for the look you're going for.

Are your tools authentic and authorized?

Yes. All clippers, trimmers, and tools we carry are 100% authentic and sourced from authorized distributors.