Refund policy

We want you set up with tools you'll actually reach for. If something isn't right, here's how we handle it.

Return window

You have 30 days from the delivery date to request a return. After 30 days we can't offer a refund or exchange.

Condition

To be eligible, an item must be:

• Unused and in the same condition you received it
• In its original packaging, with all guards, cords, chargers, blades and accessories included
• Accompanied by your order number or proof of purchase

Used tools and hygiene items

This one matters in our trade. For health and safety reasons we cannot accept returns on clippers, trimmers, shavers, blades, or any tool that has been used on hair or skin — even once. The same goes for any grooming product whose seal has been broken: shaving gels, sprays, powders, pomades, aftershaves, neck strips and capes that have been worn.

If a tool arrives faulty, that's a different situation entirely — see Damaged, defective or incorrect items below. Don't run a faulty clipper through a client; contact us first.

Starting a return

Email fadedllcbarbershop@gmail.com with your order number and what's wrong. We'll confirm whether the item is eligible and send return instructions.

Please don't ship anything back before you hear from us — returns sent without prior authorization may not be refundable.

Return shipping

For a standard return (changed your mind, ordered the wrong model), the cost of return shipping is yours and original shipping charges are not refunded. We recommend a tracked service; we can't refund a return we never receive.

If the item was damaged, defective, or not what you ordered, we cover return shipping.

Refunds

Once your return arrives and is inspected, we'll email you to confirm the outcome. Approved refunds are issued to your original payment method within 5–10 business days. How quickly it appears after that is up to your bank or card issuer.

We don't charge a restocking fee.

Exchanges

The fastest way to swap an item is to return the original for a refund and place a new order, so you're not waiting on our inspection to get the tool you need.

Damaged, defective or incorrect items

Inspect your order when it lands. If anything arrived damaged, defective, or simply isn't what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll make it right — replacement, refund, or the right item shipped out, your call.

Manufacturer warranties

Many of the brands we carry — Andis, Wahl, BaBylissPRO, StyleCraft, JRL, Gamma+ and others — provide their own warranty covering motors and mechanical faults beyond our return window. Those claims are handled by the manufacturer under their terms. Because we buy through authorized channels, your warranty is valid; send us your order number and we'll help you file.

Non-returnable items

• Used tools and opened hygiene or grooming products (see above)
• Gift cards
• Items marked final sale or clearance at the time of purchase
• Anything returned more than 30 days after delivery

Questions

Email fadedllcbarbershop@gmail.com or use our contact page. The Faded Collective, 1713 N College Ave Suite 3, Bloomington, IN 47404, United States.